Returns and Refund Policy

100% Satisfaction Guarantee

Not completely satisfied with your purchase from GearUp2Go? You can return it.

Gearup2go stands behind all products we sell and wants you to be completely satisfied with your purchase.  If you are not satisfied with your purchase, you may return it within the first 30 days of the purchase date for a refund or exchange. Refunds will be applied to your original form of payment, less any shipping fees.

If the return is an error on our part, we will gladly pay for the return shipping and provide you with a shipping label. On all other returns, shipping costs will be the responsibility of the buyer. All items should be returned in the ORIGINAL MANUFACTURER packaging, and in NEW condition. Any items not returned in this condition will be subject to a restocking fee, MINIMUM 20%. 

OEM Hard Parts and Aftermarket Hard Parts:

GearUp2Go does NOT accept returns on OPENED hard parts. Always verify fitment prior to purchasing. There is a 20% restocking fee on all UNOPENED hard parts in original packaging.

Electronic Items, Chemicals or Liquids:

Gearup2go will not accept returns for ANY electronic items, chemicals or liquids.

How do you return your product?

To return your purchase, follow the steps below:

1. Download, print and fill out the RETURN AUTHORIZATION FORM
   (Please note: The form MUST be completed in its entirety to ensure proper processing. Incomplete forms will be delayed.)
   
2. Place the completed form in the original packaging with the item.
3. Ship to the address below:
   GearUp2Go
   Attn: Returns
   2544 American Drive
   Appleton, WI 54914

Please allow 10-14 business days to process the return and/or refund once the item has been received.

Damaged Shipments / Manufacturer Defects

If your product arrives damaged, please keep all shipping and packaging materials and immediately contact Customer Service at (800) 920-7574, Option #2.

If your product arrives and it appears to contain a manufacturer defect of any kind, you will need to contact the Manufacturer for instructions on how to return or exchange. Any warranty issues will be the responsibility of the Manufacturer and not Gearup2go.

This is our standard return policy. GearUp2Go reserves the right to modify or change this policy at any time.