FAQs

Satisfaction Guarantee:

Shop from home with the comfort of knowing that your order is backed by a 100% Satisfaction Guarantee. At GearUp2Go.com we want you, our customers, to be completely satisfied with your purchase and the service we provide. If for some reason it is not all you expected it to be and you are not completely satisfied, you can return your order within 30 days for a full refund, and we will even pay for the return shipping if it was our error. Just contact us and we will make it right for you. Guaranteed!

Frequently asked questions:

How do I use my Gift Certificate?

Gift Certificates may be redeemed during checkout. Simply enter the code provided on your Gift Certificate within the "Discount Code" field on the checkout page. Please note, Gift Certificates must be redeemed in-full. Any unused portion is considered void and non-refundable.

What's the difference between a Gift Certificate and a Discount Code?

Gift Certificates may be purchased as gifts or used at a later date whereas Discount Codes are codes offered by GearUp2Go for use during specific promotional periods. To redeem your Gift Certificate or Discount Code, simply enter the code within the "Discount Code" field during checkout and apply it to your cart. The discount or certificate amount will be appropriately deducted or adjusted within your cart total.

Can I use a Gift Certificate AND a Discount Code on my purchase?

No. Only one "code" may be redeemed per purchase whether you are redeeming a Gift Certificate or a promotional Discount Code. Any "discount" associated with the Gift Certificate has already been redeemed by the original buyer or organization that awarded you with the Gift Certificate.

Can I use more than one Discount Code on my purchase?

No. Discounts cannot be combined. Only one Discount Code may be redeemed per purchase. You may select whichever promotional Discount Code you feel will be of the most benefit, but only one Discount Code may be applied per cart.

What is your shipping policy?

GearUp2Go offers free ground shipping on most orders. Exclusions to this policy include but are not limited to shipments to Alaska, Hawaii, delivery addresses outside the continental United States, orders placed for cab systems, tires and oversized items. If you have any questions whether the item you would like to purchase applies to the free shipping policy, please feel free to contact our sales department at 800-920-7574 and we will promptly provide you with a shipping quote on your order.

What forms of payment do you accept?

For the convenience of our customers we currently accept Visa, MasterCard, Discover, PayPal, and American Express. Orders are also accepted by phone at 1.800.920.7574.

Do you charge sales tax?

We do not charge sales tax on any orders outside the state of Wisconsin. Any applicable regional and/or local taxes are the responsibility of the customer.

When will my order be shipped?

Most orders are shipped within three (3) business days from the time your order is placed. Please note that your order may come in multiple packages, from more than one location, depending on the size of your order and where our stock is held. If we are unable to ship your order within three (3) business days, we will notify you by telephone or email. Expedited shipping orders will ship the following business day.

How can I track my order?

Once your order is processed, you will receive a UPS tracking number. You can track your order on the UPS Tracking page.

Do you ship overseas?

Our website is fully enabled to provide international shipping quotes. At the time of checkout, indicate your international address and the proper shipping quote will be provided. If you have additional question please contact our office at 1-800-920-7574. Orders shipped to an address outside of the continental United States may be subject to additional brokerage, duty, or international taxes, which is NOT the responsibility of GearUp2Go.com.

NOTE: While we make every available effort to ship product in the most cost-effective way available, Gearup2Go.com will NOT be responsible for any brokerage, duty, or international taxes or fees that must be paid for an order shipped to an address outside the continental United States."

When will I receive my order?

In most cases, all of our shipments are received within 5-7 days. If you require expedited shipping, please contact us by phone at 1.800.920.7574 for a quote.

Do you accept returns?

Please see our Satisfaction Guarantee. If for some reason you are not happy with the products you purchased, you can return them within 30 days for a full refund. We will even pay for the return shipping if it was our error.

What should I do if I receive a damaged item?

First, save the packaging along with the damaged item. Then let us know about the damage. In most cases we will want you to send us the item along with its packaging so we can file a claim with the shipping company. We cannot accept claims for damage when the packaging has been lost or discarded, because then neither we nor the shipping company can verify where the damage occurred. We also cannot accept claims for damage more than 15 days after the package has arrived.

 

If you do not see an answer to your question listed here, please do not hesitate to contact us or call:

1-800-920-7574
Monday - Thursday: 8:00 a.m. - 7:00 p.m. CST
Friday: 8:00 a.m. - 5:00 p.m. CST


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